Courteousness Makes You Attractive to Others

“Really big people are, above everything else, courteous, considerate and generous - not just to some people in some circumstances - but to everyone all the time.”

– Thomas J Watson, CEO of IBM

Ask a member of a Boy Scout Troop what the Scout law is, and he will immediately recite “A Scout is Trustworthy, Loyal, Helpful, Friendly, Courteous, Kind, Obedient, Cheerful, Thrifty, Brave, Clean, and Reverent.”

At every Boy Scout weekly meeting, the members of the troop open with a recitation of the Boy Scout Law. It is the guiding principles by which a scout is to live.

I believe it can and should serve as the guiding principles for a business owner, as well. There isn’t a point in the entire Scout Law that doesn’t serve an entrepreneur well, either as a business or as a person of integrity. Today, I’d like to focus on the fifth point – Courteousness.

Being courteous demonstrates that you, as an individual, and those with whom you interact, have intrinsic value. Our showing of civility makes every person feel important and acknowledged. The next time they come in contact with you, they want to be around you and to help you. Courtesy is like a magnet. It makes you attractive to others.

Courtesy takes time. It takes time to type out a nice greeting or make some small talk before the real reason for the conversation happens. But I would suggest that we don’t have time enough not to be courteous. Life is too short to be rushing about, not slowing down to acknowledge each other. Relationships and genuine connections are essential to leading a happy life, and the less time we have for them, the less happy we will be.

Courtesy doesn’t cost anything other than a little time and thoughtfulness. It’s mighty easy to tell a passing stranger that you like his shirt, or ask the grocery store clerk how her day is going. These small gestures can make a big difference to the person receiving them. It can change the mood of their whole day.

The gift of happiness we pass on to each other is the whole point of courtesy. Courtesy slows down and recognizes personhood. It affords respect to absolutely everyone, even if the interaction is only in passing.

Our lives are marked by great loves – friendship, spouse, family – but equally important are all the small loves, the courtesies. The great loves have their time and place, but the small loves we can practice every single day.

Here are some ideas on how to demonstrate courteousness as a business owner:

  • Respond promptly: Respond promptly and respectfully to customer inquiries and concerns. Show that you value their time and are committed to providing quality service.

  • Be patient: Be patient and understanding with customers who may be confused, upset, or have difficulty communicating their needs. Avoid rushing them or becoming frustrated.

  • Use professional language: Use professional language and avoid slang, profanity, or offensive language. This shows that you take your business and customers seriously.

  • Practice empathy: Put yourself in your customers' shoes and try to see things from their perspective. This shows that you care about their experience and are committed to providing excellent service.

  • Use polite language: Use courteous language, such as "please," "thank you," and "excuse me," when interacting with customers and employees. This shows that you value their time and are committed to providing quality service.

  • Show respect: Show respect for your customers' and employees' opinions, preferences, and cultural differences. Avoid making assumptions or judgments about them.

  • Provide a clean and welcoming environment: Make sure your business environment is clean and welcoming, with comfortable seating, clean restrooms, and a pleasant ambiance.

  • Train employees in courteous behavior: Train your employees in courteous behavior, such as greeting customers with a smile and offering assistance. This ensures a consistent customer experience and reinforces your commitment to customer service.

  • Offer solutions: Instead of simply saying "no" to customer requests, offer alternative solutions or suggestions that may be more appropriate. This shows that you are willing to work with your customers to find a solution that meets their needs.


Demonstrating courteousness should be a core value of your business, not just a marketing strategy. By prioritizing courteous interactions with your customers and employees, you will build trust, respect, and long-lasting relationships that benefit your business in the long term.  

Our FREE book will help you build the business the way you want it to be, to help you live that principle of friendliness. Go to https://www.swbizcoaching.com/ and enter your email to get you on your way to heightened success.

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